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FAQ

Here you will find the answer to our most common questions. Should you have a question that is not listed you are welcome to contact us and we will answer it if possible. Questions regarding bike rentals are preferably sent to our partners at Travelshop.

Contact, bike rental
Travelshop
info@travelshop.se
+46(0) 40-330570
www.travelshop.se

Contact, all other questions
Malmö Bike Tours
info@malmobiketours.se
+46(0) 40-6116454

General questions

Do you have open tours?

WHile we mainly run tour for private groups, we often put up some open tours on selected dates during the summer. Check our tour descriptions for details, or contact us to hear what we have planned.

Where do the tours start? Do you have a store?

Our starting point is Carlsgatan 4, just across the street form Malmö central station. Our map for the City Tour marks out the spot.

We do not operate any store, and it is not possible to visit us outside the scope of a guided tour. You can try our partners Travelshop however, located at the same address.

It should be noted that larger private groups often start a couple of blocks to the east due to larger bike storage space there.

What happens if it is cold and raining?
We do not give in to a few rain drops; our tours run as long as the weather is not a safety hazard. Should we end up in an unexpected rainfall, we have some rain ponchos to borrow so that no one has to come home all wet. Of course it is always good to bring an extra sweater or jacket should it be colder than anticipated.

However, we do of course understand that the enjoyment you will get from the tour varies somewhat depending on if the sun is out or not. Therefore it is possible to at an extra cost arrange for a minivan or a bus to be ready as replacement in case of bad weather. Just let us know when you book and we will arrange it.
Can we bring children on the tour?
Yes. If they are big enough we give them their own bike; we have a couple of bikes for bigger children. Small children can be brought if you rent a cargo bike, which has room for 3-4 smaller children or 2 somewhat larger. There is also the option to use a so called tag-a-long, which is an attachment put on the back on an adults' bike where children use pedals but do not have to navigate the vehicle.
What languages do you offer?
We mostly do tours in Swedish and English. When booking private tours it is possible to request other languages. We do of course not speak all the world's languages fluently, but for most major languages we are able to ask other well qualified guides we have contact with. Get in touch and we will see what we can arrange for you.

Private tours

Is a private tour something for me?

Yes, why not? For smaller groups private tours are often among the best ones as they can be adapted to any need or interest. The price for a tour is the same up to 10 people participating.

In case you represent a larger then group private tours is certainly the thing for you. Get in touch with us and we will tailor the tour to suit the needs of your group.

I am thinking about a tour some time into the future, but I am still not sure when it can take place. How much in advance must a private tour be booked?
There is no hard rule on this. If you wish for a small easy tour and the bikes are available we are known to arrange tours the next day. Normally we recommend 1.5-2 months notice for groups of 25 participants and up, and about 1 month for groups smaller than that. This is to reduce the risk of us being fully booked or the bikes being reserved for other activities.
Are you able to arrange other kind of guided tours are well, such as tours without bikes?
Sometimes we do this. Tell us what you have in mind and we will see what we can do for you.

The City Tour

What is the content of the tour?
We think there should not have to be a choice between an entertaining tour and an informative tour. We put everything into context while at the same time use anecdotes and interesting stories to make this happen. We believe a guide should offer more than merely an exact recitation of an uninspiring manuscript or loose facts with no background story.

During the tour we see all important sights in Malmö reachable with a bike. This includes the City Hall, Main Square, People's Park, the hip Möllevången area, Malmö Castle, the Turning Torso and a spectacular view of the sea and the great Öresund Bridge (unless it is extremely foggy).
Is the tour safe?
Yes, as safe as any tour gets. More than 80% of the biking is done on protected bike lanes, and the rest is small streets with very little traffic. The only time to watch out is the few times we cross some medium sized inner city streets. Nowhere is the traffic a hazard since the limit is 40 km/hour in all of Malmö. Just make sure not to go against red light and you will be fine.
Is the tour physically demanding?
No. We often have senior citizens joining the tour, and if you spot a hill you will have to tell us since we have never seen one.
How long is the tour?
It can vary from day to day, but normally around 10 km.

Bikes

Could I rent a bike without taking part in a bike tour?
Well, yes and no. Malmö Bike Tours do not offer bike rental, but our partners at Travelshop do. We use the same bikes.
What bikes do you have? Do you have anything my size?
Our normal bike is an easy to use city bike with a basket and front and back brakes. They use Scandinavian style foot-breaks. There are some other bikes also available, like tandem, cargo and sports bikes. Our partners Travelshop are responsible for these bikes, so contact them for any questions on specifics.

If you want a special kind of bike or a bike of a certain size you can state this in your booking or contact Travelshop for quicker service. Give Travelshop your reservation number.
Do you have helmets?

Yes, and we think it is very good if you use one. However, since many customers do not want helmets you have to actively ask us when you do want a one.

Children are required to use helmet up to 15 years of age according to Swedish law.

Can I take a tour using my own bike?
Yes, of course!
Can I rent the bikes for longer than just a tour?
Yes, just let us know in advance and we will have it set up.